Thank you for your 4-star review and for sharing your feedback. We’re glad to hear you think the box looks lovely. We’re sorry to hear it wasn’t quite what you expected in terms of size and name , your comments are really appreciated and help us improve. Thank you for your support, and we hope to serve you again in the future!
Best regards,
Shannon, Management Team, My 1st Years
“I’m so pleased with my son’s toy box! It came super quick and it’s a really good storage box for all their toys and teddies! It’s easy to build up and doesn’t take long at all and it fits perfectly in his nursery.”
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“Ordered grey to match the chair that I also ordered previous which took forever for delivery and now the toy box has came in the white and the customer service is very slow a week later for re collection that they are requesting and won’t replace my order until they get this white one back. Need as a gift terrible service considering it is the company’s mistake”
Hi, we’re very sorry for the inconvenience and completely understand your frustration. Thank you for your feedback, which we will pass on to the relevant team. We can see that the collection of the white toy box has been arranged for next week, and a replacement in grey has already been processed. It should arrive early next week.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I bought this for my daughter she thought it was a lovely box but was disappointed with chips in the wood one being on the front of the box where my grandson’s names had been in graved on so over all a bit disappointed”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
Hi, we’re really sorry to hear this! If you’d like, please get in touch with our team and we’ll be happy to discuss possible options to help.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
