Hi, we’re very sorry to hear that your grandson’s name came off after only a couple of uses. We really appreciate you letting us know, and we will pass your feedback on to our team.
If you’d like to discuss this further or need any assistance, please don’t hesitate to get in touch with us directly.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad you’re happy with the quality of the box. We’re sorry to hear that the personalised letter has come off after a few washes. Please get in touch with our customer service team so we can assist and ensure this is resolved.
Sincerely, Aleksandra from the My 1st Years Management Team
Hello, we’re really sorry to hear that the personalised name came off your item. Thank you for bringing this to our attention. We’ll be sure to pass your feedback along to our team to help us improve.
If you’d like to discuss your experience further, please feel free to email us at support@my1styears.com with the subject 'Review - Aleksandra '.
Sincerely, Aleksandra from the My 1st Years Management Team
“The lunch box in its self is great, but don't get it personalised as it has been washed in a little soapy water and now the letters are pealing off, we now have a very unhappy 3¼ year old”
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to hear that not everything met your expectations. We truly appreciate your comments, as they help us improve and provide a better experience for all our customers. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
