“The message inside were only half of the message I wrote online, and missing the my name at the end (which I filled in multiple times as the system was not responding, I first did it at the add extra items in the shopping cart, which was not successful (for so many times), then I went to the product page to do it (which was successful at that time, but then it turn out it was not, missing message in the final product!) Luckily it was sent to me first so I can write the rest on my own, imaging if I send them directly to my friend?!”
Hi, thank you for your feedback. We’re very sorry to hear that the message on your personalised card was incomplete and missing your name, especially after the difficulties you experienced entering it. We completely understand how frustrating this must have been, and we’re glad it reached you first so you could amend it yourself.
We’ll pass your comments on to our team to review the system and help prevent this issue from happening in the future. We really appreciate your patience and for bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
