“Had an issue with delivery which was very quickly resolved after speaking with customer service. I went for this personalised mini back pack with my son’s first initial, the quality is great and really impressed however I noticed the letter is folded on one corner where it has been stuck to the bag, which is a little disappointing, but nevertheless still a lovely item.”
Thank you so much for your review! We’re thrilled to hear that your delivery issue was quickly resolved and that you love the quality of the personalised mini backpack. We’re sorry about the little fold on the letter - it’s always our goal for every detail to be perfect, and we really appreciate you letting us know. We’re so happy that, even with this small imperfection, it’s still a special item for you and your son! Best regards,
Shannon, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
