“I purchased this backpack for my grandsons 3rd birthday.
when it arrived i was very disappointed. The fabric was very thin, it was supposed to be cord which is usually hard wearing. The fittings were very cheap plastic. The personalised lettering was badly cut out and curling up at the sides. Very disappointing. I had to purchase another backpack to replace it. My first years were very unhelpful in dealing with my complaint.
I was very surprised because i have bought many items over the years and have been more than happy with them. This is a company that charges premium prices the quality should be better. The backpack is on sale for £31”
Hi, thank you for taking the time to share your feedback. We’re truly sorry to hear how disappointed you were with the backpack, especially as it was purchased as a special gift for your grandson’s birthday.
We understand your concerns regarding the fabric, fittings and personalised lettering, and we’re very sorry that the product did not meet the quality standards you have previously experienced with us. We’re also disappointed to hear that you felt unsupported when raising your complaint, as this is certainly not the level of service we aim to provide.
Your comments have been shared with both our product and customer service teams for further review, as we are always looking to improve both our products and customer experience.
Thank you again for your honest feedback and continued support over the years.
Best regards, Aleksandra, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
“Had an issue with delivery which was very quickly resolved after speaking with customer service. I went for this personalised mini back pack with my son’s first initial, the quality is great and really impressed however I noticed the letter is folded on one corner where it has been stuck to the bag, which is a little disappointing, but nevertheless still a lovely item.”
Thank you so much for your review! We’re thrilled to hear that your delivery issue was quickly resolved and that you love the quality of the personalised mini backpack. We’re sorry about the little fold on the letter - it’s always our goal for every detail to be perfect, and we really appreciate you letting us know. We’re so happy that, even with this small imperfection, it’s still a special item for you and your son! Best regards,
Shannon, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
