Hi, we’re very sorry to hear you haven’t received your order and completely understand your frustration. Evri has confirmed that the delay is due to an incomplete address provided at checkout.
Please get in touch with our customer support team at support@my1styears.com so we can help resolve this for you as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we're very sorry to hear that your parcel was lost. As mentioned in our email communication, we have contacted the courier regarding this issue, and a full refund has already been processed for you. We truly apologise for the inconvenience and appreciate your understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon and making your next experience even better!
Best regards, Aleksandra, Management Team, My 1st Years
“I have bought 2 of the personalised towels as gifts. They are lovely quality soft & thick . Beautifully presented in a gift box & gift bag. Really happy with my purchase as where the recipients.”
