Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“Item is perfect for my little girl. Fits everything it needs to for nursery (spare clothes, nappies, wipes, creams) with more than enough space for extras.
Beautiful design. Very pretty.”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for the 5-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
“I received the backpack quickly and it looks beautiful however there was a very strong smell to the material. I have had to hang it outside to air it out.”
Hi, thank you for your feedback! We’re so glad you love how the backpack looks. Sometimes, new materials can have a strong smell, so it’s completely normal. Hanging it outside to air it out, as you did, usually helps it fade quickly.
We really appreciate your patience and hope you enjoy using your backpack!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for taking the time to leave a review. While we're grateful for your feedback, we're saddened to see that not everything met your expectations. If you’d like to discuss your experience further, please feel free to send an email to support@my1styears.com with the subject 'Review - Aleksandra'
Sincerely, Aleksandra from the My 1st Years Management Team
“The bag itself is super cute but the personalisation came and it wasn’t central which is really disappointing but customer service dealt with this amazingly and super quick.”
Hi, we’re so sorry the personalisation wasn’t perfectly centered. We understand how disappointing that can be. We're glad to hear our customer service team was able to resolve it quickly for you, and that you love the bag overall.
We truly appreciate your understanding and hope to welcome you back again soon.
Best regards, Aleksandra, Management Team, My 1st Years
