“Absolutely gutted as everything else we have ever bought from my 1st years has been excellent. But this sadly arrived smelling is white spirit. The smell was so strong we couldn’t even walk into the hall way without feeling ill. Backpack itself looked lovely and I wish we could have kept it but the smell just didn’t diminish. They then understandably wanted to check the stock before sending a replacement and couldn’t give me a time scale so I got a refund instead.
The returns process was awful. You can’t get hold of anyone on the phone. The WhatsApp takes 24 hours to read then reply. The emails almost as long. Gutted as I say as we’ve bought loads before all been wonderful. Customer service needs to be easier to get hold of.”
Hi, we’re so sorry to hear about your recent experience and the disappointment this has caused, especially as you’ve always been happy with your previous purchases from us. We completely understand how frustrating this must have been.
Please rest assured that we’ve passed your feedback on both the product and our service to the relevant teams. We did receive your email and responded within a few hours, but we’re very sorry if this didn’t come across clearly at the time.
Thank you again for sharing your experience.
Best regards, Aleksandra, Management Team, My 1st Years
“I Bought for my grandson for his 1st day at nursery and he loves it. Good material perfect. Been browsing at the water bottles now such a great site and quick delivery”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“I absolutely love this mini backpack! It’s the perfect size for my son — compact yet surprisingly spacious enough to fit all his essentials for nursery. The material feels durable and high-quality, and the zippers glide smoothly without any snagging. Bonus points for the personalisation option which makes it unique for my little one!”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“It came so quickly, and packaged so beautifully, little one loves it for when he goes to school and it’ll go with him for a couple of years as he transitions out of nursery! Thank you very much it’s beautiful”
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
