“The bag is okay but it’s different to what I expected. The design on my bag is a little different from what was advertised online. Also, the O in my little boy’s name is italic but the rest of the writing isn’t, so it looks a bit odd. There’s also a larger space between the two end letters than the rest of the name so I am a little disappointed”
Hi, thank you for your feedback. We are sorry to hear that the bag did not fully meet your expectations and understand your disappointment regarding the differences in the design and the appearance of the personalisation.
We would appreciate the opportunity to look into this further for you. Please feel free to get in touch with our Customer Service team with the subject line 'reviews - Aleksandra' and include any further comments, concerns, or suggestions you would like to share.
Best regards, Aleksandra, Management Team, My 1st Years
Hello!
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team and helps us continue to strive for excellence. Looking forward to serving you again!
Best regards,
Shannon, Management Team, My 1st Years
Hi, thank you so much for the 5-star rating! We truly appreciate you taking the time to support us. It means a lot to know that you were happy with your experience. If you ever have any feedback, questions, or need assistance in the future, we’re always here to help. Thanks again for choosing us!
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team, and it helps us continue to improve and strive for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
“The personalized name is a little off centre.
It’s beautiful, but smaller than I thought it would be. The measurements need to be clearer on the description. And it only just fits the 2 sets of clothes nursery require and my 13month old can’t even carry it yet!”
