“The lid has snapped off. I’ve just received this as a present for Christmas and finished building it tonight and had a bit of trouble with the hinges as the placement wasn’t great with the screw holes. However I persevered and finally got them on. The part that helps open and close the lid was then screwed on as stated in the institution’s to do last. It then was not moving when trying to close the lid over. I was confused and thought I had screwed it on wrong so unscrewed it and loosened it a little because the glue/oil was keeping it from moving correctly. Screwed it back on and closed the lid over and it snapped back into the position that it was initially in and took that side of the lid off the hinges with it. Not happy because I absolutely love the box have taken the lid off for now but I am looking for a replacement.”
Hi, we’re so sorry to hear about this. That’s definitely not the experience we want you to have, especially with something that’s meant to be a special Christmas gift. Thank you for explaining what happened in such detail. Please do get in touch with our Customer Service team with your order number and a couple of photos, and they’ll be very happy to look into this for you and arrange a suitable resolution.
We’re really sorry for the inconvenience caused and hope we can get this sorted for you as quickly as possible.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, we’re very sorry to hear about the delay with your order. Please be assured that our Customer Service team is doing everything they can to speed things up for our customers.
Unfortunately, delays can occur at this time of year due to high volumes, and there is only so much we can do once parcels are with the courier. We are closely monitoring orders going to Northern Ireland and hope they are delivered very soon. Thank you for your patience and understanding.
Best regards, Aleksandra, Management Team, My 1st Years
Hi, thank you for your feedback! We’re glad you love the box and that the personalisation is correct. We’re sorry to hear about the tiny mark and appreciate you letting us know. We’ll take this into consideration to improve our quality.
Best regards, Aleksandra, Management Team, My 1st Years
