Hi Harrison,
We’re very sorry to hear the frames arrived broken and that you didn’t receive a response from our enquiries team. This isn’t the experience we aim to provide.
We’ll escalate this immediately and arrange replacements or a refund as preferred.
Thank you for your patience, and we’ll ensure this is resolved quickly.
Warm regards,
Team Luminati
“I was disappointed by the product that arrived as it was quite different from the images on the website: instead of a translucent light orange colour, the frame's borders are of a much darker orange and fully opaque...”
