Hi Daniel
Apologies you had trouble with this order, it sounds like there may have been a mix up in the warehouse and you got sent the wrong product by mistake.
We are happy to refund or replace any boxes which aren't on spec. I've sent you an email about this, if you can please get back to me and let me know which you prefer?
Thanks
Heather
“Excellent quality hardwood so they burn long and hot. Reliable and consistent sizing so they always fit my Hobbit SE stove - some other suppliers aren't as accurate with their measurements.”