“I initially gave these fire lighters an unfair 1 star review. Paul at love logs got in touch and made a personalised video showing me how to ignite them.
That’s a five star for customer service alone!
Now that I’ve seen the error of my ways and had a chance to use them, I’d say they’re very good value and genuinely burn longer than the old brand they stocked.
Thanks again Paul”
Hi Cris,
So sorry to hear you're having an issue.
I'll email you now to send you a video showing how easy they are to light - we struggled too when we first trialled these lighters, but I promise it's very simple when you understand the different way to use them.
If you don't receive my email, please respond to this thread and we will figure out how to get in touch.
Paul
