Wisteria Grove Wood Table Lamp with Colette Shade Reviews

1 Rating 1 Reviews

About Lighting Direct:

Lighting Direct first appeared back in June 2000 and very quickly became regarded as one of the best consumer lighting suppliers on the web, regularly going toe-to-toe with high street entities and providing a comprehensive range, great value and good service. With big brand names, long lasting LED bulbs and exclusive own brand lights you can find everything you need for your home at Lighting Direct.

Visit Product Page

Email:

customerservice@lighting-direct.co.uk

Location:

24-26 Vincent Avenue,
Crownhill,
Milton Keynes
Buckinghamshire
MK8 0AB

Visit Product Page

“Lamp sent with EU plug. I have asked repeatedly for refund and for adaptor, but this has not been resolved. I worry this company is a scam - it seems illegal to advertise a lamp on a UK website and not speciify that it has a different country's plug. Not good enough and they are now not responding to any messages. I would not recommend buying from this company. I fear I will need to contact trading standards if they still refuse a refund. They have also promised twice that an adaptor is coming but this was now months ago and it hasn't showed up. So I am stuck with a lamp that I cannot use.”

Helpful Report

Posted 1 week ago

Good Morning We’re very sorry to hear about your experience and appreciate your frustration. We sincerely apologise that you were sent a lamp with an EU plug and, more importantly, that we have not resolved this for you despite your previous contact with us. We understand that an adaptor was promised but has not arrived, and we’re sorry for the inconvenience and disappointment this has caused. This is not the level of service we aim to provide. We would like to resolve this directly with you and arrange the appropriate solution, including a refund where applicable. Please contact us at customerservice@lighting-direct.co.uk with your order number so that we can look into this urgently and make sure this is resolved. Kind regards Customer Care Team

Posted 1 week ago