“I somehow mysteriously lost the locking knob for my parasol. I ordered a replacement but selected the wrong type. I spoke to the Sales department of Kettler and received the correct one. All is now well but I must say the the process took place with helpfulness and expedition from the staff Having personal contact these days is rare but appreciated by your customers”
“I purchased this replacement knob for a parasol bought last year. Unfortunately, it isn't the right one, but that was my fault, because I did not read the stock number correctly and was one digit out. the new one they sent is much bigger than the old one. Buyers beware and check for compatibility. There is no online replacement for the Henley 3m extending parasol free arm knob for the older versions.”
