“I first ordered joining clips that were the wrong sort. I then got the right sort. Your customer service was absolutely first class. I have returned the initial purchase and awaiting a refund. A lot of companies should take a look at how Kettler do things. They would learn a lot. Thank you very much”
Many thanks for your kind review! We are delighted to hear about the service you have received from our Customer Service team. We have passed on your feedback to the colleague, who was more than happy to assist you.
“One of the clips broke when we were moving our outdoor furniture, the replacement clips come as a pair but were sent quickly and are reasonably priced.”
“Arrived within a few days of ordering and fit perfectly.I bought 2 packs of 2 and my Palma RH corner sofa is really solid now. They are only push fit but with a few on makes a solid join. The original 2 supplied holds it together but not enough when comes to moving around to sweep/ jet wash beneath etc.”
“I ordered 3 packs of 2 and none of them have arrived. You have managed to keep my money though. Where are they? How can I review an order I haven’t received other than to say that this service has been diabolical to date.”
