“To replace a missing footcap for a 110cm Henley table bought from John Lewis in 2019 I bought a pack of four footcaps off the Kettler website. These footcaps are 35mm diameter. The footcaps for Henley table from John Lewis are 25mm diameter, which are not available.
1. The footcaps should be more rigidly fixed to the legs to prevent loss.
2. John Lewis and Kettler should make customers aware that replacement footcaps are not available or make them available.
3. Kettler should give the diameter of the footcaps on their website.
Richard Kochanski. 2 August 2022.”
Thank you for your review and feedback Richard. We were sorry to hear about the issues you have had when ordering replacement footcaps. Your comments have been forwarded to the relevant department for future consideration. Please accept my sincerest apologies for the inconvenience caused.
Thank you for your kind review John! We are so pleased to hear you are happy with your order. We hope you continue to enjoy using your Kettler furniture this summer!
“Unfortunately, the footcaps have a larger diameter than the table legs, so cannot be used. I really only needed the red adjustable feet anyway, so have removed those from the footcaps and inserted into the original footcaps on the table. It's a shame that the diameter of the footcaps was not included in the information, as I would have measured the diameter of my table's legs and realised that they were not compatible.”
Thank you for your review and feedback Graham. I was sorry to hear that the footcaps ordered did not fit your Kettler furniture. If you still require further assistance, please send images of your furniture to sales@kettler.co.uk and one of the team will be happy to assist you.
“The foot caps supplied were fine but did not fit my table which is apparently obsolete. As requested I returned the items via your free post returns. I have been advised that no foot caps are available for my table which after all this time is still in excellent condition.
I am now waiting for a £12 refund for the defunct order Jean Jackson”
Thank you for your feedback David. I understand this has now been resolved and the refund has been processed, please get back in touch if you require any further assistance.
“These were hard plastic whereas the ones they were due to replace were soft plastic. I’m not able to fit them on the legs at the moment. I contacted Kettler who indicated that I might be able to get them on it I soak them in hot water first. I haven’t done so yet but I will be doing so”
