Hi Nigel,
We’re really sorry that you haven’t received your order yet. We understand how frustrating this must be, and we sincerely apologise for the delay.
We’ve now arranged for another two sets of footcaps to be sent out to you, and these should arrive within the next 2-3 days. If you don’t receive them, please do get in touch, and we’ll be happy to assist further.
Thank you for your patience, and again, our apologies for the inconvenience.
Best regards,
The Kettler Team
Thank you so much, Mark, for your glowing 5 star review of the Footcaps to fit the Caffe Napoli range, Malaga Chair and Sofa and the Notcutts 45x45cm Folding table (Pack of 4). We are glad that our products were just what you needed and delivered on time. We really appreciate your feedback!
Thank you for your 4 star rating of the Footcaps to fit the Caffe Napoli range, Malaga Chair and Sofa and the Notcutts 45x45cm Folding table (Pack of 4). We are glad that you think they are good quality and functional.
Thank you so much Virginia for your generous 5 star rating of our Footcaps to fit the Caffe Napoli range, Malaga Chair and Sofa and the Notcutts 45x45cm Folding table (Pack of 4). We are glad to hear that you find our delivery process to be fast and easy to fit, and that you are appreciative of the excellent support from Kettler in that spares are available for their products.
Thank you so much for your helpful feedback about Footcaps to fit the Caffe Napoli range, Malaga Chair and Sofa and the Notcutts 45x45cm Folding table (Pack of 4). We are so pleased to hear that you were satisfied with the products and that you had a pleasant experience shopping with us. Albeit, we are sorry that we have not been able to supply you with the colour preference that you require.
If there is ever anything else we can do to improve your time with us, please do not hesitate to reach out.
