Hi there!
Thank you for your fantastic 5-star review of the Ibiza Floor Standing Heater. We’re glad to hear you’re enjoying the good quality, easy assembly, and powerful heat. If you need any assistance in the future, please feel free to get in touch with the team.
Kind regards,
Team Kettler GB
“Bought this based on reviews, and the fact that John Lewis sell them. It was delivered to me on a Friday, and during assembly found that a part is missing/defective so it won't go together.
Of course this was at 5pm and customer service is only open Mon-Fri 9am-4pm. I did send an email with photos but it's now Tuesday morning and I haven't had a response.
I'm sure it's a good quality heater, but I won't find out until A) they send me the part and B) I can put it together.
UPDATE: customer service today (Tuesday) emailed me to ask what part was missing, even though I'd sent photos and a diagram. I also explained that the instructions do not include a list of what should be enclosed. I have a feeling this is going to take quite a long time...”
