“The item was delivered on time and is of good quality but the both the seat and back cushion would benefit from being rounded to fit the seat and back shape of the chair.”
Hi Robert!
Thank you for your thoughtful 4-star review of the Savita & Siena Chair Cushion in Stone! We're glad to hear that you find the cushion superb. We understand that pricing is an important factor, and we appreciate your feedback on this. If you have any questions or need assistance, please don’t hesitate to reach out.
Best wishes,
The Kettler Team
“Disappointed with the colour, I was expecting a more cream colour. Really wish I had ordered from a garden centre and would then have known true colour. I wish I had ordered Grey”
Dear Belinda,
Thank you for taking the time to leave a 4-star rating for our Savita & Siena Chair Cushion in Stone. We appreciate your honest feedback and are glad to hear that you had a positive experience overall.
We apologise for any disappointment you may have experienced regarding the colour of the cushion. We understand that online shopping can sometimes be challenging to accurately represent the true colour of an item. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our product descriptions.
Please don't hesitate to reach out to our customer service team if your cushions have not been used, and you wish to discuss swapping them for an alternative colour. They will be more than happy to assist you in selecting the perfect cushion, whether it be in a different shade or style.
Once again, we really appreciate your feedback and look forward to serving you again in the future.
Best regards,
Kettler GB
Thank you, Michael, for your 5 star rating of Savita & Siena Chair Cushion - Stone and your kind words: "Very comfortable even though appearing to be quite thin." We are truly grateful for your continued loyalty and support.
