Hi Simon,
Thank you for your review, and we’re sorry to hear about the issue with the stain on your elba Relaxer Protective Cover. We’d like to make this right for you. Could you please contact us at sales@kettler.co.uk with some pictures of the stain? We’ll be happy to look into swapping the cover out for you.
We appreciate your understanding and look forward to resolving this quickly!
Best regards,
The Kettler Team
“Fits perfectly Funny it’s been on since receiving as the weather has been poor together with lots of new Kettler furniture which is all well made and visually great roll on a week of Sun”
Dear Geoffrey,Thank you so much for your amazing 5-star rating of our elba Relaxer Protective Cover! We are thrilled to hear that it fits perfectly and has been on since you received it. We understand that the weather has been less than ideal, but we are glad to know that our cover has been protecting your new Kettler furniture, which we agree is exceptionally well made and visually stunning.
Your loyalty as a customer means the world to us, and we truly appreciate your continued support. We hope that the weather improves soon so that you can enjoy a week of sunshine and fully unwind on your beautifully protected furniture.
Thank you once again for choosing our products, and please don't hesitate to reach out if you need any further assistance.
“Exactly as described, waterproofing cover that and covers entire chair and footstool, even when cushions are on. Great and easy to throw on during quick downpours that occur so frequently during a British summer.”
