Eco-Protect - 4pc Set (Mint Eggshell) Reviews

4.2 Rating 5 Reviews

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

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“This is the 2nd set we have brought as we have been pleased with previous IT cases purchased. First time for hard back cases.”

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Posted 3 years ago

Christopher Lowe

Verified Reviewer

“Good Morning. first I start this email saying that I feel extremely disappointed to be making this contact so soon after my last purchase with you. I've been a customer for a while and my experience so far has been excellent, but unfortunately I can't say the same at this time. my order number is: IT17997 and I made this purchase on 11/25/2022. I bought four pieces of luggage and I'm in the middle of my trip (which hasn't ended yet) and one of the bags already has serious damage, which tells me how unacceptable the quality of the bags is. The material is so thin near the wheels. I am a customer who cares about the durability of my products, not only for care reasons, but because I try to consume only what I need (vegan) - so I tend to keep my goods for a while. The luggage I'm referring to even has a protective cover - which demonstrates that I do what I can do to keep it safe. It is weighs 22.5kg and when transporting her from the airport to the car the damage happened. Attached are the photos and I hope that, on my return to the UK, you can have this incident resolved - at the moment, I feel aggrieved enough that in the middle of a trip I have to buy another piece of luggage to carry on with the journey. I await your response, thank you”

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Posted 3 years ago

HI Christopher, thank you for your comments and please accept our apologies for this. Our team are on it now and are getting this resolved asap! I can see that they have sent you an email, please get back to them when you can :)

Posted 3 years ago

Zunaira Younas

Verified Reviewer

“Like it afordable price”

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Posted 3 years ago

“Fantastic idea having a 4pc set which includes an under seat hard case. Price although bought in the sale was unbelievable.”

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Posted 3 years ago

“The colour and quality is great and love the sizes of cases I’m sorted for overnight stays weekend stays and 2/3 week stays can’t wait to try them all”

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Posted 3 years ago