Glitzy - 5pc Set (Black) Reviews

4.7 Rating 9 Reviews

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

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Email:

customerservice@itluggage.co.uk

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Bridget Adade

Verified Reviewer

“GORGEOUS SET - POOR QUALITY AND TERRIBLE CUSTOMER SERVICE. THERE IS NOT A RATING LOW ENOUGH TO REPRESENT THE TERRIBLE SERVICE I HAVE RECEIVED FROM THIS INCOMPETENT COMPANY. ORDERED A NEST OF 5 CASES THAT WERE NOT CHEAP, TWO OF THEM WERE DAMAGED AND MEANT TO BE BRAND NEW. (TOOK A DAY OFF WORK TO ACCOMODATE DELIVERY) I HAD TO GO THROUGH A WHOLE RIGMAROLE OF RETURNING THE CASES, WHICH TOOK NEARLY TWO WEEKS. (TOOK ANOTHER DAY OFF WORK TO ACCOMODATE COLLECTION) FOLLOWING THIS, RECEIVED CASES WAS HAPPY AND LIKED THE DESIGN, ESPECIALLY AS IT WAS THE FIRST TIME I HAD A FULL MATCHING SET OF CASES, AFTER AROUND 6 MONTHS AND A FEW TRIPS, THE INTERIOR OF TWO OF THE CASES BEGAN TO COME AWAY AT THE SEEMS. REPORTED TO IT LUGGAGE WHO REQUESTED PHOTO'S AND THEN VIDEOS; AS THOUGH THEY WERE SURPRISED. THEY COLLECTED MY CASES TWO MONTHS AGO AND I STILL HAVE NOT RECEIVED THEM BACK. HAD TWO TRIPS TO GO AND AND HAD TO BUY NEW CASES AS THEY TOOK MY TWO LARGEST CASES. (TOOK ANOTHER DAY OFF WORK TO ACCOMODATE COLLECTION) I REQUESTED THEY SEND ME MY BROKEN CASES TO USE TEMPORARILY UNTIL MY REPLACEMENT CAME TO BE TOLD THEY CANNOT FIND MY CASES ( WHAT THEY MEANT WAS, AS STAFF MEMBER NOW HAS THEM) AS AFOREMENTIONED HAD TO SPEND MORE MONEY ON NEW TEMPORARY CASES. THEY COULD NOT TELL ME WHEN I WAS SET TO RECEIVE MY REPLACEMENTS AS THEY WERE OUT OF STOCK. KEPT EMAILING THEM AND THEY COULD NOT ANSWER ME. WENT ON THERE WEBSITE TO SEE THEY ARE STIL SELLING MY CASES AND THAT THEY ARE IN STOCK. SENT A SCREENSHOT OF MY CASES ON THEIR WEBSITE. FOR THEM TO THE REALISE MY CASES WERE BOTH IN STOCK. THEY THEN SEND THE CASES OUT AS TWO SEPARATE DELIVERIES HAD TO TAKE TWO MORE DAYS OFF WORK TO ACCOMODATE THIS. THEY THEN SEND THE INCORRECT SIZE SUITCASES AS THE REPLACEMENTS, ANOTHER COMPLETE WASTE OF TIME. I STILL DO NOT HAVE MY CASES. THEY HAVE REQUESTED I COMPLETED A RETURNS FORM, I HAVE NO PRINTER AND HAVE BEEN UNWELL SO REQUESTED THEY SEND THE FORM... THEY HAVE COMPLETELY IGNORED MY REQUEST, STILL HAVE NOT DELIVERED MY CASES AND STILL IGNORING MY EMAILS. IN TOTAL I HAVE TAKEN A WEEK OFF WORK TO ACCOMODATE SHEER INCOMPETENCE AND BAD QUALITY PRODUCTS. DEALING WITH THIS COMPANY IS BAD FOR YOUR HEALTH AND YOUR FINANCES AND NOT WORTH THE STRESS.”

Helpful Report

Posted 11 months ago

Chindo Nahar

Verified Reviewer

“Smart and tough”

Helpful Report

Posted 2 years ago

Lianna Griffiths

Verified Reviewer

“Eye catching and classy, all items fit inside one another for easy storage. Well packaged when they arrived. Excellent service would highly recommend”

Helpful Report

Posted 2 years ago

“the leopard lining is beautiful!! cases are so classy abs sturdy. can’t wait to use them”

Helpful Report

Posted 2 years ago

Alison Hale/Green

Verified Reviewer

“Really beautiful luggage, worthy of the 'Glitzy' name. Shiny black and warm rose gold, with the 'surprise' of leopard inside. All the standard sizes, plus the huge XL case and the vanity case. Luggage for all occasions.”

Helpful Report

Posted 2 years ago

Nicola Mitchell

Verified Reviewer

“Look fabulous and feel robust but haven't used them yet.”

Helpful Report

Posted 2 years ago

Arlene Fowler

Verified Reviewer

“Absolutely love this set!! Needed new luggage for holidays this year and it’s perfect. Very chic, spacious and light!! It’s a must buy.”

Helpful Report

Posted 2 years ago

JAMES BISSET

Verified Reviewer

“Very nice luggage set, very pleased.”

Helpful Report

Posted 2 years ago