Compartment - 3pc Set (Space Forest) Reviews

4.7 Rating 15 Reviews

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

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Email:

customerservice@itluggage.co.uk

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Caroline Inkoom

Verified Reviewer

“The material is good and handy for travel”

Helpful Report

Posted 1 month ago

Kathleen Green

Verified Reviewer

“Love the colour it is easy to see on the carousel”

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Posted 1 month ago

“I am extremely disappointed with how IT Luggage has handled a warranty claim under their advertised 10-year warranty policy. My luggage was collected by IT Luggage as part of a warranty claim, after which I was informed that the original item was out of stock. I initially cooperated and considered an alternative. However, after experiencing prolonged delays and a complete lack of communication, I formally requested a refund in line with reasonable expectations under a warranty process. It has now been over 12 working days since my luggage was received, yet I have received no confirmation, update, or response regarding my refund. Once my luggage was in their possession, customer service effectively stopped responding. This situation caused significant inconvenience, as I had to travel with my family without my luggage and was forced to purchase a replacement myself. This is not the level of service one would expect from a company promoting a long-term warranty as a mark of reliability and customer care. Unfortunately, my experience suggests that the 10-year warranty policy is not supported by efficient or responsive customer service, which is disappointing and misleading. I hope IT Luggage reviews how warranty claims are managed and improves communication and accountability for future customers.”

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Posted 3 months ago

Sharon Oertel

Verified Reviewer

“Absolutely love the colour – less likely to mark or show dirt as cases do get thrown around a lot. Space is great and they also have lockable numbers built in. Also four wheels make manoeuvering very easy compared to my older IT cases which only have two wheels. Incidentally, my older IT cases are still in use 10 years later.”

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Posted 4 months ago

Sultan Mousa

Verified Reviewer

“they arrived as i expected , but the capin suitcase appeared used from their wheel and I hope this can be compensated at least with voucher in iT webpage, I have pictures for it. the first flight will be this friday , i will let you know about my real experiance later on”

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Posted 4 months ago

“Very Happy with the colour and style”

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Posted 4 months ago

“Exactly as described, light weight and perfect for my needs.”

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Posted 4 months ago

“Good space”

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Posted 4 months ago