Precursor - Cabin (Dark Red) Reviews

4 Rating 5 Reviews

About IT LUGGAGE:

Established in 1985, It Luggage have been focused on designing luggage that meets traveller's needs for over 35 years.

Our dedicated in-house design team produces over 100 new styles every year, and their innovation and imagination sets us apart from other luggage manufacturers.

Recognised throughout the world as a leader in travel industry, we offer exceptional value, modern design, and excellent quality.

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Email:

customerservice@itluggage.co.uk

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“Does what I want it to do.”

Helpful Report

Posted 3 years ago

Heather Hawkins

Verified Reviewer

“Great product Perfect colour”

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Posted 3 years ago

Olatayo Egbinola

Verified Reviewer

“Excellent”

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Posted 3 years ago

“As I have put above”

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Posted 3 years ago

Thank you Roz!

Posted 3 years ago

Janis Threlkeld

Verified Reviewer

“The case is fine however my partner bought me the same case as a surprise so we ended up with two I am currently trying to return my case which is proving VERY difficult !!!! Therefore if you are not quite sure about what you are purchasing and may need to return - I would recommend other brands which have a much easier customer friendly way of returning items This has put me off ordering from you again and has taken such a lot of my time - bad customer service. Not a happy customer”

Helpful Report

Posted 3 years ago

Hi Janis, I am sorry to hear the length of time it has taken for your return to be processed. Our Customer Service Process is currently under review to improve process speed and serve our customers more efficiently. Sadly, I am afraid we cannot recognise you from the review and cannot match your details to our system - Please can you email customerservice@itluggage.co.uk and please flag in the title REF: Reviews.io so we can marry the information together and try and get this sorted for you. We are also available between 9am-5pm on our social media channels (Facebook & Instagram ‘itluggage’) if you would like to send your details across via direct message for a member of the team to investigate this for you. Again, we apologise for the delay, and we are working through emails as quickly as possible. Your feedback is appreciated and will be used to help improve our efforts.

Posted 3 years ago