“Instructions need more detail, otherwise will end up with the TV not being horizontal. I used a spirit level as they instructed, to attach the wall plate
but do not do this as once the bracket is attached to the TV, it will not be horizontal;
That’s due to a slight twist somewhere between the wall plate and the other end of the arm, being the bracket which attaches to the TV.
Also, they tell you to fit the wall plate with the other end not attached to the TV, which makes sense given how heavy TVs are. I fitted the wall plate precisely in the middle of our chimney breast; however, once the other end -The bracket was attached the TV and the arm collapsed, the tv was not in the centre of the chimney breast.
An allowance needs to be made of a good couple of inches. Once I finished the job, I realised I would’ve been better off ignoring the instructions and following common sense. Unfortunately, there are no clues to these issues from the instructions which consist of 4 photographs. Please incorporate these couple of issues in instructions to save others the hassle. Myself, I will have to remove everything and start again, making sure I make allowances as described above. that aside, it does seem to be a good product and I feel sure that it will stand the test of time.”
Hi Adrian, Thank you for the review and the feedback. It is really appreciated and very useful to get thoughts of how to improve the instructions from actual users and we will relook at the manual on the next production run to make things clearer.
“Tried other products elsewhere and just didn't fit (odd Vesa sizing 100 x 200). Very pleased and satisfied with Mike at Intec who got back to me promptly - even double-checked the model number of my TV to be absolutely sure he was providing the correct product. Excellent customer service not often seen elsewhere, if at all these days! Thank you.”
