Hi Erika,
I am sorry to hear your containers arrived damaged.
Kindly note we received your email notifying us about your broken set on 23.02.23 at 11:11. We replied the same day at 11:59. Here is a copy:
*****
Hi Erika,
Thanks for sending us a message. I'm sorry to hear about your experience. It must've been damaged in transit. Do you remember if the box arrived dented or damaged?
Don't worry, I am here to help resolve your concern!
Kind regards,
Dolly Tomas
Customer Service Manager
*******
As you can see, we responded within an hour of your message, reassuring you we would resolve your issue.
Unfortunately, couriers can sometimes be heavy-handed causing transit damage when they do not take sufficient care when delivering our goods, especially heavy glass sets in your case. Customer satisfaction is a priority for us. We will always do our utmost to respond to all customers within 24 hours to resolve any problems.
Unfortunately, you did not respond. Please feel free to reach out to us at support@igluumealprep.com or simply reply to our customer service manager Dolly.
Kind regards,
Anna
“I am a Dietitian and I do care about food storage and food preparation. I will highly recommend those glass containers! Helped me a lot with my food preparation and kitchen organisation. Thanks.”
Hi Oksana,
We feel honoured to receive such a glowing review from a dietician. Your meal preps look delicious - please feel free to post on Instagram and tag us @igluumealprep. We would love to share your photos and recipes!
Thank you for recommending us to your friends!
Kind regards,
Anna
Hi
Thank you for leaving a 5-star review.
Great to hear you are happy with your 2-compartment glass meal prep containers. Did you know our lid design differs from our competitors? Our lid has a silicone seal that sits on the glass divider - this ensures COMPLETE separation between the 2 main compartments.
Happy prepping!
Anna
Hi Dorina,
Thank you for leaving a 5 star review.
Great to hear you are happy with your 2-compartment glass meal prep containers. Did you know our lid design differs from our competitors? Our lid has a silicone seal which sit onto the glass divider - this ensures COMPLETE separation between the 2 main compartments.
Happy prepping!
Anna
“Much better than plastic as it is less prone to wear and very durable and long-lasting. super handy for meal prep or just needing a container to put things in.
No more miss matching takeaway boxes in my draw finally.
Also because it's glass you do not get that plastic taste sometimes when things are stored in there for a while.”
Hi William,
Thank you for taking the time to leave us a 5 star review. It's great to hear you are enjoying the switch to glass meal prep containers. There are indeed many benefits, did you know they can be used in the oven and Airfryers too?!
Happy prepping!
Anna
