Hi Megan, as shown in the image sent across by yourself this item is labeled as "Black Silica Sand". Granted, the front of the packaging states "Aquatic Gravel" however, the manufacturer, Aqua One, also brand the item as 'Black Silica Sand" as shown in a screenshot sent by our customer service team. We were able to confirm you received the correct item from the barcode shown. If you do not require this item you are more than welcome to return it back to us for a refund. Apologies for any inconvenience caused. Kind regards, HugglePets
Hi Sumayah. I am very sorry to hear that you feel this way. We have received confirmation from our courier that your order was delivered. We have too received the GPS taken from delivery when the "delivered" scan was made, the driver who made the delivery has also stated that the delivery was accepted by "Streete". Unfortunately, based on all of the information we have received we are not able to act further on this matter. Apologies for any inconvenience caused. Kind regards, HugglePets
