“Very disappointed, the kennel is definitely not waterproof which would be a pretty basic element to an outside kennel, was bought for an outdoor cat who's food is now soggy when it rains, not value for money”
“Quick delivery of dog kennel, however it was broken when arrived. Used website to “contact” and had nothing back! Luckily my husbands handy so we can make do and use the kennel but doesn’t seem to be another way of contacting the company other than this “contact” page and I guess they can ignore you if they so wish! Disappointed”
Hi there, Esther.
I am so sorry to hear that you did not hear back from us as quickly as you'd hoped. At the time, we were having technical difficulties with our contact web page.
I can see that we tried to resolve this matter for you by requesting an image of the instructions, by you circling which parts needed to be replaced.
Kind regards
HugglePets
Thank you so much for your 5 star rating of the HugglePets Plastic Dog Kennel with Base (424)! We are so happy to know that you love it. We also love it too, and are pleased to have created an amazing product for you.
