“First time using this to clean my Canary's cage (states suitable for canaries), next day I woke up to a severely ill canary. This was the only change/new product he was exposed to. My canary was perfectly happy & healthy before using this - he is now dead! I have contacted Johnsons regarding this and they are going to investigate this, however in the meantime I would strongly advise people NOT to take the chance with this product! Absolutely devastated.”
Hey Emma,
Thank you so much for taking the time to share your experience with Johnson's Clean 'n' Safe Birds Disinfectant and for bringing this to our attention. We apologize that your Canary was severely impacted after using this product for the first time and we are so sorry for your loss. We take this feedback seriously and are doing our best to investigate the circumstances in order to understand what happened.
We would like to make things right. Could you please provide us with more details on what happened when you used the product, so we can use that information to ensure this doesn't happen again? We understand this may be a difficult time for you, and we want to do our best to rectify the situation.
My apologies.
HugglePets
