Hi Sumayah. I am very sorry to hear that you feel this way. We have received confirmation from our courier that your order was delivered. We have too received the GPS taken from delivery when the "delivered" scan was made, the driver who made the delivery has also stated that the delivery was accepted by "Streete". Unfortunately, based on all of the information we have received we are not able to act further on this matter. Apologies for any inconvenience caused. Kind regards, HugglePets
