“The bread turned up after 5 days with mould on. Not happy. They’re sending a new one, but still have to wait for it to arrive. After the shipping cost me £5 you would expect it to turn up quickly and fresh at the very least!”
Hi Lisa,
We are so sorry to read that you have experienced these issues regarding mould/shelf life.
The hotter summer months and difficulties with delivery services have proven a huge obstacle for us these last few weeks or so. We have been working tirelessly behind the scenes to come up with a solution to our shelf life issues and we have now rolled out a recipe improvement across ALL our bread products that will guarantee up to at least 5 days shelf life from you receiving the product (this will even stand true if there are a delays of a few days with postage for any reason).
Heylo customers are so often over the moon with our product that it breaks our hearts a little to see that we have fallen below this standard for you. Our promise is to do everything we can to rectify problems when they happen - and your case is no exception.
You will of course be refunded or have a replacement for your original order. We are going to get in touch privately to speak with you about sending you a free sample of our new and improved product for you to try.
Please accept our apologies and we’ll be in touch regarding the free samples in the next 48 hours
Heidi, Heylo Founder.
