“Would be 5☆except on 2 occasions when bread arrived only lasted 2 days and went mouldy on crust even though it had 4 more days left on best before date”
Hi,
We’re really sorry to hear there was a problem with your bread. Although we put a lot of resources and expertise into Heylo products – including lab testing – low carb items can be occasionally susceptible to shortened shelf life, especially depending on transit conditions
However, we guarantee 5 days freshness on arrival and will always replace or refund items that don’t arrive in top condition. Please get in touch at heretohelp@weareheylo.com to let us know how we can help.
Kind regards,
The Heylo Team
