Hi, We're so sorry to hear this. It's definitely not the HeyLO! experience we want you to have. We have refunded your loaf and will also be sending you a replacement also.
The science of low carb bread is still relatively new, and items can occasionally be susceptible to a shortened shelf life, depending on the conditions exposed to after despatch, but we're always working on new, even better recipes! And we'll always replace any items that don't arrive in top condition.
Kind regards,
The HeyLO! Team
“Let’s be honest here, this tastes nothing like normal bread, it’s light and soft but there the resemblance ends, i toasted a slice for breakfast and my partner walked in the kitchen and said what on earth are you having, i said toast and she replied well it’s weird smelling toast, also the texture is chewy.”
Hi, We're sorry to hear that you didn't enjoy your order as much as so many of our other customers. If you feel there was a quality issue, please get in touch with us at heretohelp@weareheylo.com.
Kind regards, The HeyLO! Team
