“2024 November, Updated Review
There was a problem with my order. The House of Cheviot promptly addressed and corrected
all issues. They are an honourable firm.
I look forward to future purchases.
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2024 November, Original Review
Quality Control requires improvement. The point of attachment where the flat part attaches
to the tassel has an obvious knitting flaw [a divot] which will expand if not unrepaired.
I ordered two pairs, Tartan Red & Thistle. One tie per pair had this defect.”
Thank you for sharing your feedback with us. We apologise for the issue you've encountered with your garter ties. Quality is of the utmost importance to us, and we’re committed to ensuring our products meet the highest standards. Could you kindly provide images showing the specific area of concern? This will help us show our production manager, who will assess the issue carefully. Please contact us directly, as we’d like to resolve this to your satisfaction. Thank you for your patience and for giving us the chance to make this right.
Kind regards,
House of Cheviot
