“Five star product and packaging and presentation. Makes me want to visit the store in person! My sister loves her 70th birthday necklace! Be sure to leave extra time if shipping between countries(in this case, U.K. to U.S.)”
Dear Bethany,
Thank you for your feedback. We're truly sorry to hear that your experience did not meet your expectations. The missing extender chain and the delay in delivery are not what we aim for, and we understand how frustrating this must have been, especially for a special occasion. On this occasion your order was held up in transit which we did our very best to try and resolve, but was something out of our control. Our customer service team have been in touch to rectify this situation as much as we can for you. We value your input and will certainly take your comments into consideration. Your satisfaction is important to us, and we hope to have the opportunity to make this right for you.
Best wishes, Honey Willow
“The necklace itself is timeless and the gold and silver combination goes with all of her jewelry, my mom was so happy with the gift and wears it every day!”
