Dear Steven,
Thank you for your review. We’re glad to hear the service was great, and we appreciate your feedback on communications between the UK and US. We do automatically send out tracking emails when orders have shipped so you can follow the progress, and we also monitor the journey too. However, if there is anything specific we can do to help with updates in future, please do let us know.
Best wishes
Honey Willow
“Goods received in good time though a day later than expected as the courier failed to deliver the tracked parcel. Contacted Honey Willow who were very helpful in checking the tracking details but not Honey Willow that was at fault.”
Dear Carolyn
Thank you for your review. We’re sorry your necklace arrived a day later than expected due to the courier, but glad that our team could help with the tracking information.
Best wishes
Honey Willow
