“I am really unsure if paying extra for two day making made a difference? I live in the states and while communications were clear, shipping arrived later than I expected. Missed my wife’s birthday by about a week.”
Dear Herb
Thank you for taking the time to share your feedback.
We’re so sorry to hear that the necklace arrived after your wife’s birthday, we understand how disappointing that must have been. We did prioritise making and dispatching your order within one working day, but unfortunately international delivery times can sometimes vary once the parcel is with the courier, we can see it took 7 working days in this case.
We truly hope your wife loved the piece once it arrived, and that she still had a wonderful birthday celebration.
Best wishes
Honey Willow
