“When we arrived at the airport, we were made wait 25-30min outside standing for the van to arrive. We also looking for the company name and turns out it was Nexus that we should look for.
For the return, the rep at the airport said he would confirm the pickup and didn’t. We contacted a general phone and his phone directly, one confirmed the pickup and the other said there was nothing booked which just generated stress.
Then the pickup showed up and said he was not informed we were going to the airport and that he was going the opposite way. Then he said he would take us which I appreciate but the lack of internal comms and organization from Nexus was very annoying.”
