“Hi,
I recently had a booking with yourselves for a transfer from Palma to (put name of hotel).
I had paid for our transfer from the airport and back to the airport.
There was an email thread between the office and myself confirming all details on which I didn’t get a a reply.
It wasn’t until the day before 09/05/2022 at around 13:00 I had a phone call from Brighton saying the booking was wrong. What was wrong on the booking was the area of the hotel, We were informed that the person who made the booking had imputed they wrong area. This proving that this is YOUR fault not mine.
We are enjoying our last day in Barcelona only to be sorting this out and making payments over the phone from one country to another! We have prof of a voicemail agreeing that it was a fault your end not ours.
I’ve been very agitated and uptight about this which hasn’t brought any joy to our holiday!
I do not expect a call from a random number demanding more money.
I have paid the apparent difference (once again don’t think I am at fault for this) just to save anymore stress and hassle on my holiday. I expect a reply shortly with an outcome that suits me.
Also there was a difference in price on the transfer from the airport to the transfer to the airport… how is there a difference if it is the same journey.
When arriving at Mallorca airport we were told we had to wait (we ended up waiting over an hour) because our booking was done last minute, only thing that was done last minute was the change for the error that was made your end. We booked these early flights to make the most of our holiday once again having to deal with issue no fault of our own. This just adds to the poor service your company has provided us.
We spoke to what we Believe his name is Stephan.
As perviously said we would like this matter resolved quickly and effectively”
