TEST PRODUCT [BRAVE CREATIVE] Reviews

2.00 Rating 22 Reviews
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Phone:

03334 564516

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd
Colpmans Farm
Islip

M Newton
I have ordered turf, hoping to see the service, so praised online, with the delivery on Saturday 17th Sept. It didn't arrive. No one called to explain or move the delivery to another time slot. I called many times during the day, but every time got the voicemail. The charge for the delivery was £40. I had a gardener there who I had to pay to lay down the lawn but we were drinking tea instead. It would have been great if someone had checked on Monday morning which deliveries took / didn't take place the Saturday before, before asking to leave (this) feedback.
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Posted 4 years ago
A
I paid £25 to make sure that my order arrived between 8am and 11am. By 11.15am I hadn't heard from anyone to advise that my order would be late - which would have been courteous so I had to call them. I got transferred to another branch. No apology said they'd call me straight back - that being half an hour. I was then told there had been a mistake at the depot and the driver was on his way and to let them know if he wasn't here by 12.30. Again, no apology and it was only when I mentioned the fact that I'd paid for a specified time and this hadn't been fulfilled that I was told (with no apology) that it had been passed to accounts. I am assuming that this means I will be reimbursed. By 12.30 still no delivery so I called the lady back to be told she'd call the driver. It is now 1.15pm and I STILL don't have my order or even a courtesy call to tell me what is happening. In the meantime, I am stuck at home waiting!!! NOT impressed.
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Posted 4 years ago
P Edgington
3 pallets delivered, first pallet laid was fresh and in good condition, however the remaining 2 pallets were obviously quite old and in poor condition, cooking actually! This is not how it was discribed on your website as freshly cut. Will not use you again. Regards Paul Edgington 07956 656007
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Posted 4 years ago
H Jones
Ridiculously expensive delivery at £18.00 for just 2 small rolls of fabric
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Posted 4 years ago
S
>
What a nightmare. I ordered some turf on the 4th August and cancelled on the same day due to the company having a logistical problem delivering to me. I had asked for the order to be cancelled and the transaction to be voided. I found two days later that they had processed my transaction, after 2 weeks I am still trying to get my money refunded to me. I've been given a number of excuses to people being on holiday. I have had to contact my credit card company in order to resolve.
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Posted 4 years ago
S
What a nightmare. I ordered some turf on the 4th August and cancelled on the same day due to the company having a logistical problem delivering to me. I had asked for the order to be cancelled and the transaction to be voided. I found two days later that they had processed my transaction, after 2 weeks I am still trying to get my money refunded to me. I've been given a number of excuses to people being on holiday. I have had to contact my credit card company in order to resolve.
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Posted 4 years ago
M Archer
ordered with this company , give them our measurements and also ticked a box for extra 5% , when turf was laid , i was still 2 rolls short so had to source 2 extra rolls from another company . Not happy at all .
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Posted 4 years ago
J Cradock
Turf looks great quality, Only time will tell of course but so far so good. However do call to check on the delivery the day before it is due. When our early morning delivery didn't arrive we called to find that they had it scheduled in for the following day. Luckily Harrowden were quick to contact a third party courier to get the turf out to us the day it was supposed to be delivered (albeit mid afternoon - so we were laying turf in the dark!)
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Posted 4 years ago