ReSound Multi Mic Reviews

1 Rating 1 Reviews

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“The ReSound Multi Mic does not do what it says on the box!! I'm high frequency deaf in both ears and rely on my i-Fit CS71W hearing aids to hear. I use an EchoLink Wireless TV system to listen to the TV. I like many others with hearing difficulties, struggle to understand speech in crowded places. I bought the Multi mic as it said that it can be placed on a table to pick up multiple speakers - It does! Everyone including yourself! I hoped it could be pointed to the people you were with and hear them and not everyone else. I found that it picked up my own voice, with loud side tone and people in all directions, making it worse than just having my hearing aids. The table microphone is not discrete enough and maybe the wearer mic is still active and picks up too much background... I have tried it with the TV and placed it by the speakers and it was sort of okay, but was 'tinny'. I have tried it with the line in mode, but there is no tone control, so the sound was not that great. I have tried it outside when I'm working and trying to listen to the radio - It helps, but 25m line of sight is very optimistic. If you turn round away from the mic it quite often cuts out. I have used it to listen on my computer, as apposed to headphones, which is good, as I don't have to remove my hearing aids to listen. - But paying over £400 (nearly as much as the computer) is a very expensive way to listen!! I have not used the single speaker mode (my wife was not that enthusiastic to wear it). I'm not sure if you were attending a lecture, if the person turned round away from you, whether you would get cut off... I am going to see my hearing specialist tomorrow, who recommended this product to see if they can help. I'm very disappointed with this portable audio streamer. When I'm out, I have to rely on my wife to relay what people are saying and this is quite socially excluding and makes her cross!!”

Helpful Report

Posted 6 years ago

Hi Peter, I'm sorry you are unhappy with the product, based on how you imagined the product would help you I think your expectations have been set too high. It seems to me set too high perhaps by the person who suggested you purchase the product, or perhaps the marketing hyperbole of the manufacturer itself. The Multi Mic has a conference mode and it absolutely WILL pick up everything, it goes into an omni mike mode. If you imagined it would zone in to a particular voice that you specifically wanted to hear at the expense of all the noise in a room, how would it know what particular voice to enhance? The product works fine as a lapel mike (which you haven't used it for) and also ok as a table mic in a fairly quiet environment, but if its a noisy room the device needs to work directionally to be effective, it can't be any other way. With the TV it's fine with 'line in' but is always going to be mediocre if you place it at the side of the speaker. Tone control - this type of device is all about wireless audio streaming, your hearing aids are responsible for amplification and frequency response, expecting this device to control frequency, well it does *other stuff*. I really do wish you would have asked our advice on whether the product would match your needs before purchase, I could have told you right at the start where your levels of expectation should be. The device is good at what it does and has limitations as any assistive device (including your hearing aids!), It just does not meet your particular needs and frankly never was going to. I'd be happy to get into an email conversation with you if you want some expert advice on the type of product mix that will actually have a better chance of meeting your needs, but its more expensive than a Multi Mic. Regardless, please email us directly for a returns form, if you can return the device back to us in the same condition as sent we'll refund you as per our terms. Regards, Paul help@hab.online

Posted 6 years ago