Hi Rachel,
Thank you for leaving a review and sharing your thoughts. I am sorry the bottle design makes it hard to get all the product out, some customers find it useful to put the bottle upside down to release more product.
Regarding the design of the plastic bottles, we have made them that way to make it easier to fit them into a package and deliver them through a letterbox. This helps us reduce our carbon footprint by not sending multiple parcels. However, we understand your concern and are actively looking into ways to improve the design. Thank you for bringing this to our attention.
Thank you again for your review.
Best regards,
Helen
“Excellent sun screen always apply it before I go out and especially good during the golf season. I suffer with acne rosea and normally very red when finished golf. This helps reduce the redness considerably and recommended it to someone I met on a cruise last year.”
“This is okay. It’s quite thick and takes a while to blend into the skin, but it doesn’t have a fragrance or anything harsh which is nice. Good price but will go back to my usual SPF once it’s finished.”
Hi Jemima,
First of all, I would like to apologise for the late response to your review, we have been extremely busy over the last month but I apologise for the inconvenience this may have caused you.
Thank you for taking the time to provide us with your feedback regarding your experience with SPF50 5* UVA Face Sunscreen. I am happy that you enjoyed the smell of the SPF when you used it but I apologise you found it to be quite thick. I have passed your review on to our Product Development team for them to consider in the future.
Our Customer Team are always on hand to help so please get in touch with us at Support@gruum.com.
Best regards, Helen
“I really love this sunscreen, fair price and it’s super soft, for me didn’t leave a white cast (although I’m fair skin so might not be the same for darker skin). It didn’t sting my eyes and absorbed well. However… the packaging and bottle is dreadful! I want to repurchase but this is a huge let down. After a couple of uses, you can’t get the product out without unscrewing the top and banging it out. I really think you need to reconsider the bottle and have a squeeze tube.”
Hi There, Thank you for rating the SPF50 5* UVA Dermatologist Face Sunscreen I appreciate your feedback and understand what you mean about the packaging and bottle. We are looking into it to improve the customer experience in the future. I'm glad that it didn't leave a white cast on your skin, and that it was non-stinging and absorbed well. It's great to hear that you love the sunscreen. Please email us at support@gruum.com if there's anything else I can help you with. Many thanks!
“My husband and son both found that this sunscreen didn't irritate their eyes, compared to previous ones. I also appreciated that it doesn't have a strong scent, as many sunscreens do.”
