ërgo Face Razor 2.0 Pack Reviews

3.3 Rating 26 Reviews

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grüum is a young British brand that’s
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Jeff Forrest

Verified Reviewer

“Great selection. Have ordered more of both gel and blades.”

Helpful Report

Posted 5 days ago

Jeff, thank you for the great review. We’re really glad you enjoyed the range and decided to order more. Warm regards, Team grüum

Posted 4 days ago

“The razors do not work anywhere near as well as the nornal gillette razor blades i use. Extremely disappointed and will not be using again.”

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Posted 5 days ago

Hi Mark, Thank you for sharing your feedback — we’re really sorry to hear the razors didn’t work as expected for you. This isn’t the experience we want our customers to have. If you haven’t already, please reach out to us at support@gruum.com so we can look into this for you and help make things right. Best wishes, Team grüum

Posted 4 days ago

Thomas O’Neale

Verified Reviewer

“I have been a customer of Gruum for many years. I ordered the new razor and pack in December, but it didn't arrive, and I was constantly speaking with customer service to try to resolve the issue. I was left with a sour taste, to be honest. I was made to wait until January before customer service finally agreed that the package was lost in transit and sent me a replacement. Why I had to exchange messages constantly to have my order replaced was beyond me. It was clear I was a regular customer, never had an issue before and was politely asking for my order to be resent, I shouldn't of had to wait nearly 6 weeks. I obviously need to shave, so over the 6 weeks of trying to resolve the issue with you, I ordered from Harry's. I am going to try them now, as I thought, for one small reorder, being a customer for many years, I would be treated with a little more respect and consideration. I am old school and a loyal person, I will stick with a company if I get the service I need (which is not much to be fair) but I feel like the first problem I ever had and me asking polietly for the order I had paid for, I wasn't really valued the way I would expect, so likely will now not order again. Apart from that, I had many happy, unproblematic years with Gruum, so thank you for that and good luck!”

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Posted 6 days ago

Hi Thomas, Firstly, thank you for taking the time to speak to me on the phone earlier today. Thank you as well for your honest feedback and for being a loyal grüum customer over the years. We’re really sorry for the inconvenience caused by this order and the time it took to resolve what should have been a simple replacement. We understand your disappointment, especially given your history with us, and we agree this fell short of the service you should expect. We’re currently reviewing our customer service and replacement processes to ensure situations like this are handled more quickly and smoothly in the future. Thank you for your many years with grüum— if you ever decide to give us another chance, we’d truly love the opportunity to make things right. All the best, Simon grüum

Posted 6 days ago

“I bought this to replace the original Gruum razor. This new one seems to be far inferior and very cheap feeling. All plastic. The metal one I had before was much better, but I guess more expensive to produce. Sadly it has been discontinued and replacement blades are unavailable”

Helpful Report

Posted 1 week ago

Hi David, Thank you for sharing your thoughts on the ërgo Face Razor 2.0 Pack. We appreciate your feedback on the design and materials, and we understand your preference for the original metal version. Your comments are very helpful and will be passed on to our product team as we continue to review and develop our range. Warm regards, Andrea – team grüum

Posted 6 days ago

Kim Atkinson

Verified Reviewer

“I can't give it a rating as it still hasn't arrived! I am paying for delivery so would expect it to arrive more promptly”

Helpful Report

Posted 1 week ago

Hi Kim, Thank you for your review. We’ve reached out to you privately to assist with your order and ensure it reaches you as soon as possible. Warm regards, Andrea – team grüum

Posted 6 days ago

Darrell Hall

Verified Reviewer

“Good daily razor, but I only shave every 3 or 4 days and it doesn't handle that as well as some competing brands, but as part of a special offer satisfied.”

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Posted 1 week ago

Andrew Frame

Verified Reviewer

“Razor head broke on first time using it. Got sent a replacement very quickly. Feel solid in the hand and blades last a good few shaves.”

Helpful Report

Posted 1 week ago

Hi Andrew, Thank you for sharing your experience with the ërgo Face Razor 2.0 Pack. We’re glad the replacement reached you quickly and that you’re happy with the feel and performance of the razor. Your feedback is really appreciated and will be shared with our team. Warm regards, Andrea – team grüum

Posted 6 days ago

“Feels nicely balanced and good ergonomically but unable to get a lose shave. It just doesn't seem to get a close contact the the skin.”

Helpful Report

Posted 1 week ago

Hi, Thank you for sharing your feedback on the ërgo Face Razor 2.0 Pack. We’re pleased to hear you found it comfortable to use and well balanced. Your comments on the shaving experience are really helpful and will be passed on to our product team as we continue to review and refine our designs. Warm regards, Andrea – team grüum

Posted 6 days ago