ërgo Face Razor 2.0 Pack Reviews

3.1 Rating 30 Reviews

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Mr DAVID MCCORMACK

Verified Reviewer

“Only used once seems decent razor”

Helpful Report

Posted 4 weeks ago

Hi David, Thank you for taking the time to share your feedback! It’s great to hear that your first experience with the ërgo Face Razor 2.0 Pack has been a positive one. We hope it continues to serve you well with every use, and if you ever have any questions or thoughts to share, we’d love to hear from you. Warm Regards, Andrea - team grüum

Posted 4 weeks ago

“I had when this came, just recently paid for the old handle and reordered blades for that and got this instead with the new blades. The old razor was great. I do not like this at all. I can imagine a lot of customers have turned to something else now, as I have. I now have a lovely razor handle I can’t put blades on and a flimsy piece of rubbish and blades I don’t like. I hardly see a win here on the recycling issue.”

2 Helpful Report

Posted 1 month ago

Hi Mel, Thank you for taking the time to share your experience with the ërgo Face Razor 2.0. We’re really sorry to hear that the new razor didn’t meet your expectations, especially after having been happy with your previous handle. We truly appreciate your honest feedback, and we’d love to understand more about the specific issues you encountered with the new design and blades. If you’re open to it, we’d be happy to explore a solution for you. Your satisfaction really matters to us, and we’d love the opportunity to turn your experience around. Thank you again for sharing your thoughts, we really value them. Kind regards, Team grüum

Posted 1 month ago

Martin Willcox

Unverified Reviewer

“I am disappointed that my subscription was changed without warning. First I knew of it was when an ergo 2.0 razor pack arrived at my door. Not great customer communication. Admittedly the handle is a vast improvement on previous razors. But the blades. Oh dear! Maybe I have been unlucky, but have used 4 blades so far. All have given a rough shave, the nose trimmer constantly nicks the skin and on a couple of the blades the lubricating strip has fallen off after a couple of uses. I may persevere a little while longer, but so far I am definitely not impressed with the ergo 2.0”

2 Helpful Report

Posted 1 month ago

Hi Martin, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience with the ërgo Face Razor 2.0 – this is certainly not the standard we aim to provide. We truly value your comments, as they help us improve. If you’re willing to share a bit more detail about the issues you’ve experienced with the blades and nose trimmer, we would really appreciate the opportunity to look into this further and try to restore your faith in us. Please feel free to contact us at support@gruum.com, and our team will be more than happy to assist. Kind regards, The grüum Team

Posted 1 month ago

“I liked the old style razor! The new style is not as good; it is lightweight without the heft of the previous version. So Harry it is, with regret.”

2 Helpful Report

Posted 1 month ago

Hi Paul, Thank you for taking the time to share your thoughts — we really appreciate your honest feedback. We understand that a bit of weight and balance can make all the difference when it comes to shaving, and it’s really helpful for us to hear how the new ërgo Face Razor 2.0 compares to the previous version for you. We’re always reviewing feedback like this as we continue to refine our products. If you’d ever like to share more about what you preferred in the original design, we’d genuinely love to hear it. Warm Regards, Andrea - team grüum

Posted 1 month ago

Jeff Forrest

Verified Reviewer

“Great selection. Have ordered more of both gel and blades.”

Helpful Report

Posted 2 months ago

Jeff, thank you for the great review. We’re really glad you enjoyed the range and decided to order more. Warm regards, Team grüum

Posted 2 months ago

“The razors do not work anywhere near as well as the nornal gillette razor blades i use. Extremely disappointed and will not be using again.”

2 Helpful Report

Posted 2 months ago

Hi Mark, Thank you for sharing your feedback — we’re really sorry to hear the razors didn’t work as expected for you. This isn’t the experience we want our customers to have. If you haven’t already, please reach out to us at support@gruum.com so we can look into this for you and help make things right. Best wishes, Team grüum

Posted 2 months ago

Thomas O’Neale

Verified Reviewer

“I have been a customer of Gruum for many years. I ordered the new razor and pack in December, but it didn't arrive, and I was constantly speaking with customer service to try to resolve the issue. I was left with a sour taste, to be honest. I was made to wait until January before customer service finally agreed that the package was lost in transit and sent me a replacement. Why I had to exchange messages constantly to have my order replaced was beyond me. It was clear I was a regular customer, never had an issue before and was politely asking for my order to be resent, I shouldn't of had to wait nearly 6 weeks. I obviously need to shave, so over the 6 weeks of trying to resolve the issue with you, I ordered from Harry's. I am going to try them now, as I thought, for one small reorder, being a customer for many years, I would be treated with a little more respect and consideration. I am old school and a loyal person, I will stick with a company if I get the service I need (which is not much to be fair) but I feel like the first problem I ever had and me asking polietly for the order I had paid for, I wasn't really valued the way I would expect, so likely will now not order again. Apart from that, I had many happy, unproblematic years with Gruum, so thank you for that and good luck!”

Helpful Report

Posted 2 months ago

Hi Thomas, Firstly, thank you for taking the time to speak to me on the phone earlier today. Thank you as well for your honest feedback and for being a loyal grüum customer over the years. We’re really sorry for the inconvenience caused by this order and the time it took to resolve what should have been a simple replacement. We understand your disappointment, especially given your history with us, and we agree this fell short of the service you should expect. We’re currently reviewing our customer service and replacement processes to ensure situations like this are handled more quickly and smoothly in the future. Thank you for your many years with grüum— if you ever decide to give us another chance, we’d truly love the opportunity to make things right. All the best, Simon grüum

Posted 2 months ago

“I bought this to replace the original Gruum razor. This new one seems to be far inferior and very cheap feeling. All plastic. The metal one I had before was much better, but I guess more expensive to produce. Sadly it has been discontinued and replacement blades are unavailable”

1 Helpful Report

Posted 2 months ago

Hi David, Thank you for sharing your thoughts on the ërgo Face Razor 2.0 Pack. We appreciate your feedback on the design and materials, and we understand your preference for the original metal version. Your comments are very helpful and will be passed on to our product team as we continue to review and develop our range. Warm regards, Andrea – team grüum

Posted 2 months ago