Coco-No-Knots Detangling Spray | 120ml Reviews

3.3 Rating 16 Reviews

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Product Page

“The bottle is very flimsy and the spray doesn't work. Smells lovely but not usable packaging”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re delighted to hear that you’re enjoying the lovely scent of the Coco-No-Knots Detangling Spray. We’re sorry to hear that you’ve had trouble with the bottle and spray mechanism, though, as we want the product to be as easy to use as possible. If you’d like us to look into your experience further, please contact our customer support team at support@gruum.com and we’ll be happy to help. Thank you for choosing grüum and for sharing your experience with us. Warm Regards, Andrea - team grüum

Posted 3 weeks ago

Kelly Comerford

Verified Reviewer

“Really bad bottle constantly leaks from the top when you spray it and doesn't work to detangle hair”

Helpful Report

Posted 1 month ago

Hi Kelly, Thank you for taking the time to share your feedback. We’re sorry to hear that the Coco-No-Knots Detangling Spray hasn’t worked as you’d hoped, particularly with the bottle leaking when sprayed and the detangling results. We really appreciate you bringing this to our attention and will make sure your comments are passed on to our product team. If you’d like us to look into the leaking bottle for you, please contact our customer support team at support@gruum.com and we’ll be happy to help. Thank you for choosing grüum and for sharing your experience with us. Warm Regards, Andrea - team grüum

Posted 1 month ago

Russell McGettigan

Verified Reviewer

“The product is great has worked really well in my daughter’s long hair. However the shape of the bottle makes it hard to grip and not easy to use that with the fact the bottle decomposed on spray and I have to remove the lid so I can then continue to use the spray. With a change of the bottle I would fully recommend.”

Helpful Report

Posted 1 month ago

Hi Russell, Thank you for taking the time to leave such detailed feedback. We’re delighted to hear that the Coco-No-Knots Detangling Spray has worked so well in your daughter’s long hair! It’s great to know you’re happy with the product itself. We really appreciate your comments on the bottle shape and spray mechanism too. This is valuable feedback for our team, and we’ll be sure to pass it on as we continue to review our packaging and improve the overall experience. Thank you for choosing grüum and for sharing your feedback with us. Warm Regards, Andrea - team grüum

Posted 1 month ago

Rachel Hagger

Verified Reviewer

“Spray itself is really lovely & my daughter loves it, we did have to decant into another bottle though as the soft bottle it comes in folds in on itself when you pump it.”

Helpful Report

Posted 1 month ago

Hi Rachel, Thank you for taking the time to leave a review! We're so pleased to hear it's been well received. We also really appreciate your feedback on the bottle design and will be sure to pass your comments on to the team as we're always looking for ways to improve. Warm regards, Mikaela Team grüum

Posted 1 month ago

Jamilla Plokker

Verified Reviewer

“Lovely products! Got the detangling package for my daughter who’s 3. Her hair has been so much easier to brush and it smells absolutely AMAZING! I’ve never tried shampoo and conditioner bars as I thought they’d run out fast or wouldn’t work that well but they’re so good and have lasted ages!!”

Helpful Report

Posted 2 months ago

Hi Jamilla, Thank you so much for your lovely review and for supporting grüum — it truly means a lot to us. 🧡 Kind regards, Team grüum

Posted 2 months ago

Vicci Meribe

Verified Reviewer

“The spray it's self is good and smells nice however the quality of the bottle is poor when spraying the bottle bends and the contents inside the bottle leaks for the top of the cap”

Helpful Report

Posted 2 months ago

Hi Vicci, Thank you for taking the time to leave a review. We're delighted to hear that you're enjoying the Coco-No-Knots Detangling Spray itself and that you like the scent. However, we're very sorry to hear about the issues you've experienced with the bottle bending and leaking from the top when spraying. This certainly isn't the experience we want for our customers. We'd love the opportunity to investigate this further, so please get in touch with us at support@gruum.com, and our team will be happy to look into this for you. Thank you again for bringing this to our attention and for your support 🧡 Kind regards, Team grüum

Posted 2 months ago

Mrs Charmaine Pretorius

Verified Reviewer

“Sprayer didnt work. Smells lovely though”

Helpful Report

Posted 2 months ago

Hi Charmaine, Thanks for your review. We’re very sorry you received the damaged spray, and for the inconvenience this may have caused. We've emailed you, detailing the steps we've taken to resolve the issue for you. If you need any further assistance, please feel free to reply to that email. In the meantime, you can always reach us via our chatbot on the website or by emailing us directly at support@gruum.com (https://www.gruum.com/knowledge/how-can-i-contact-gruum/) We’re always here to help. All the best, Alex – Team grüum

Posted 2 months ago

“Smelt quiet nice but couldn't get it out of the bottle the pump wasn't working”

Helpful Report

Posted 2 months ago

Hi Leah, Thank you for taking the time to leave a review. We're pleased to hear that you liked the scent, but we're very sorry to hear that you experienced an issue with the pump and were unable to dispense the product properly. This certainly isn't the experience we want for our customers, so we'd love the opportunity to investigate further. Please get in touch with us at support@gruum.com, and our team will be happy to look into this and help find a solution. Thank you for bringing this to our attention 🧡 Kind regards, Team grüum

Posted 2 months ago