hydra Intense Hydration Moisturiser | 50ml Reviews

4.6 Rating 130 Reviews

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grüum is a young British brand that’s
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care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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“I am a Loyal grümm customer, I love their natural and cruelty free products and use a lot of them daily, so do my family and friends. But This product is so grainy? I’m genuinely thinking they accidentally put an exfoliator in my bottle by accident. Every time I apply it, it’s like rubbing in sand and it dries down so much that it makes my skin feel even drier and flakier. I have no clue why this is happening but I’m really disappointed with this.”

2 Helpful Report

Posted 4 months ago

Hi Kate, Thank you so much for being a loyal grüum customer — we really appreciate your continued support and that your family and friends enjoy our products too! We’re sorry to hear that your experience with the hydra Intense Hydration Moisturiser hasn’t quite matched your expectations. This isn’t the typical feedback we receive about this product, so we’d love to look into it further for you. Please feel free to reach out to us at support@gruum.com, and our team will be happy to help resolve this and make sure you’re satisfied. Thanks again for taking the time to share your feedback! Warm regards, Andrea - team gruum

Posted 4 months ago

Pauline Woodbridge

Unverified Reviewer

“To me this smells horrible, I tried a little on my hand to see what it was like and although it seems to be a nice moisturizer I had to wash it off my hand as the smell was quite strong reminded me of an old Auntie. I'll pass on this one - it's a shame as the product without the overpowering smell would be lovely.”

1 Helpful Report

Posted 4 months ago

Hi Pauline, Thank you for taking the time to share your thoughts. We're really pleased to hear you found the moisturiser to have a nice texture and performance, even if the scent wasn’t quite to your liking. We understand that fragrance preferences can be very personal, and we’re sorry this one didn’t hit the mark for you. Your feedback is genuinely helpful and will be shared with our product team as we’re always looking for ways to improve. If there’s anything else we can do or help you find something more suited to your preferences, our customer care team would be happy to help! Best wishes, Andrea - team gruum

Posted 4 months ago