lÿs Soy Wax Candle – Spicy Naranja | 170g Reviews

4.7 Rating 108 Reviews

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grüum is a young British brand that’s
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“One of the best candles I’ve ever smelt!”

Helpful Report

Posted 6 months ago

Charlie Manners

Verified Reviewer

“Bought for me Sister, she loves the smell and comments that she only needs it on for a few minutes for the candle to fill the whole house with the fragrance.”

1 Helpful Report

Posted 8 months ago

Jacqui Nicholson

Verified Reviewer

“Not a good burner. 1st one lost the wick 2nd one kept going out. Pity as smelt lovely and its soy which I prefer.”

Helpful Report

Posted 9 months ago

Hi there, Thank you for taking the time to share your feedback with us. We’re really sorry to hear that you had trouble with the lÿs Soy Wax Candle Spicy Naranja. That’s certainly not the experience we’d hope for, especially as you enjoyed the scent and appreciated that it’s made with soy wax. Your comments are very helpful and we’ll make sure to pass them along to our product team for review. If there’s anything we can do to help put this right, please don’t hesitate to get in touch with our customer care team we’d be more than happy to assist. Warm regards, Team grüum

Posted 9 months ago

“A lovely scent that fills the whole room, the wax is nice too, first time trying soy candles and I'd buy again because you don't get any nasty residue.”

Helpful Report

Posted 10 months ago

Vanessa Major

Verified Reviewer

“Only 4 stars because it isn't my favorite scent, but still fab!”

Helpful Report

Posted 11 months ago

“I purchased a gift set consisting of candles and room scents. This was my first purchase of this brand and will be the last. Having sent an email showing the damage one of the candles did to my windowsill I was sent a pathetic response and another candle! The small print on these candles is literally so small it’s ridiculous! I’ll stick to my previous brand which extinguishes when the wick has burnt down. My candle was sitting on a placemat but the heat penetrated through the placemat and melted my windowsill! Think a review of manufacturing should be considered! Won’t be recommending or buying any future products.”

Helpful Report

Posted 11 months ago

Hi Carol, Thank you for taking the time to leave a review. We are very sorry to hear about your experience using one of our candles. This is not what we want for our customers and appreciate your concerns. Your feedback has been passed on to the relevant team as it is important to us to identify areas where we can improve based on our customers feedback. We thank you again for bringing it to our attention. If you need anything else feel free to get in touch at support@gruum.com and we will be happy to help. Thanks again. Warm regards Mikaela-Team gruum

Posted 11 months ago

“Quality product with a lovely strong smell that lasts. Great customer service which i cannot fault and the founders show a keen and personal interest in their company and products. Well happy”