Hi Stephanie,
I am sorry to hear you received your order with a broken product. I have emailed you regarding this, please check your inbox for an email from Helen at Support. I hope this helps.
Thank you again for your review.
Warm regards,
Helen
“This has made a big difference to the skin under my eyes, I especially love the lightness of the product and how it absorbs into the skin. The steel roller ball feels lovely and cool when using the treatment. It’s a lovely product.”
Hi Lindsey,
Thank you for taking the time to review our Under Eye Treatment. I am sorry to hear that you had a reaction to the product, and I apologize for any inconvenience this may have caused you.
Please be assured that we value our customers' safety and well-being, and we do not want any of our products to cause adverse reactions. As a precautionary measure, we always recommend doing a patch test before using a new skincare product, as everyone's skin is different.
I would also advise you not to use the product again, as it contains retinol which may not be suitable for all skin types. If you have never used retinol before, your skin may not be accustomed to it.
Thank you for your review.
Warm regards,
Helen
