“Delivery took a while. As far as I can see nothing is wrong with the mascara but I’ve found I’m smudging and finding the brush difficult to manage. It seems to dry before I’ve managed to get it on.
I believe it might be operator error and no reflection on the product.”
Hi Dawn,
Thank you for your honest feedback. We're sorry to hear that delivery took a while and that you're finding the mascara brush difficult to manage, with it drying before you can get it on and causing smudging.
While you're very kind to suggest it might be operator error, we want our products to work easily for everyone. If you'd like some tips on application or would prefer to try a different product, our customer care team are always happy to help at organic@greenpeople.co.uk. We also offer a 28-Day Guarantee if you'd like to return it for a refund or exchange (as long as it's at least 90% full).
We're sorry this hasn't worked out as you'd hoped.
Green People Team
Hi Vanda,
Thank you for your review. We’re glad to hear that you’ve received the Volumising Mascara and hope you enjoy using it once you try it.
Green People Team
Hi Arion,
Thank you for your lovely review. We’re delighted to hear that the Volumising Mascara works exactly as expected! 😊
We really appreciate you sharing your experience.
Green People Team
Hi there,
We’re very sorry to hear about your experience with the Volumising Mascara. This is not the result we expect, and we understand how disappointing it can be when a product doesn’t perform as expected.
Our customer care team would be happy to assist you - please contact them at organic@greenpeople.co.uk
or call 01403 740350 (Monday to Friday, 10am–4pm).
Green People Team
Hi there,
Thank you for your review. We’re delighted to hear that the Volumising Mascara is gentle, easy to remove, and provides great results without needing multiple layers.
We really appreciate you sharing your experience!
Green People Team
Hi Lizzie,
Thank you for your wonderful review! We're thrilled to hear that the Volumising Mascara in Brown really lengthens your lashes and lasts all day.
We really appreciate your recommendation!
Green People Team
Hi there,
Thank you for your wonderful review! We're thrilled to hear that the Volumising Mascara in Brown lasts all day without smudging and that you'd definitely buy it again.
We really appreciate your support!
Green People Team
Hi Karen,
Thank you for your feedback about the Volumising Mascara in Brown. We're sorry to hear that it's much darker than you expected.
Our brown mascara is formulated to provide good definition and volume, which can make it appear quite rich in colour.
We also offer a 28-Day Guarantee if you'd like to return it for a refund or exchange (as long as it's at least 90% full).
Green People Team
