“For a paint company it is disappointing that you do not have stock of your paints in sample pots as between my wife and I we ordered 3 tester pots of different colours all of which we were eventually advised there was no stock of. To give some credit to the company we were refunded and some sample stickers were sent out instead but it is very disappointing that they don’t seem to have stock of their paints in sample pots.”
Thank you for your feedback. We are sorry for the disappointment caused by the lack of sample stock and appreciate your understanding regarding the refund and alternative samples provided.
“I bought this colour to go with the wallpaper, Midnight Tropic.
Before making the purchase I read the reviews, which shocked me! So many complaining about how many coats they'd needed. I showed my decorator first and got the ok. I did take the precaution of calling Customer Service to ask if they'd improved the quality after so many negative comments, the answer was rather wishy washy but I was assured that if it was unsatisfactory I could return it for a full refund.
The colour is absolutely fabulous but, true to the reviews it was a nightmare to use. We expected 2 coats but after 3 it was still very patchy, the paint's so thin. A fourth coat was applied and still wasn't satisfactory - UNTIL the next day when it looked much better.
Fortunately this paint was for the smallest room in the house (bathroom) but had it been for a larger expanse I think my decorator would've walked! Nightmare to apply, regardless of prep but the colour truly is fabulous. (I see the price has been dropped considerably, whether or not it's due to reviews I know not!)”
Thank you for taking the time to share such a detailed review. We’re so pleased to hear you love the Midnight Tropic colour and that it complements your wallpaper beautifully.
We’re sorry to hear the application process was more challenging than expected, and we appreciate your honest feedback on this. It’s very valuable to us as we’re always looking at ways to improve our paints and the experience for our customers.
It’s great to know the finish settled well after drying, and we’re delighted the end result was worth it. Thank you again for your review and for choosing Graham & Brown.
“I bought this 3 years ago for my dining room. It's the most beautiful colour, but it took 4 coats on newly plastered but properly prepped walls and it's durability is not good. I bought the hardest wearing emulsion hoping this meant it was washable, but it's not as even with a soft cloth and warm water only the pigment comes off on the cloth. I still love the colour, but it's really not a durable finish so I am disappointed.”
“I read the bad reviews of this paint and thought no, with paint technology these days they cant be true. Well trust me they are. I have never used a more translucent paint in 35 years. It has truly awful coverage. Expect to put a minimum of 3 coats on this, even then you may be going over again. Just about to order my 3rd tin as I dont want a bank holiday weekend wasted. It's not as though it is cheap either. Look elsewhere”
Thank you for your review, we are really sorry to read this. Please email help.is@grahambrown.com with the order details and our customer service team will be happy to help you.
“NOT FIT FOR PURPOSE - used on a plastered wall and a wallpaper wall but was see through still after 5 coats & had to get something else ( like another review on here )”
